Terms and conditions

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased.  If no payment is received, no items will be shipped or production started.

Delivery

We do not have huge stocks- usually just a few items. All items are available for backorders, so if the product is out of stock, this product is made on demand. Production time varies but normal production takes about 4 weeks. We make our best to keep the delivery time shorter than that!

Shipping Policy

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. If an item is damaged during shipping, seller will not be held responsible.

Refund/Return Policy

All stock items are entitled to be refunded or returned in case of complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis. Shipping of the returning product is paid by customer, but replacing item will be sent free of charge.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. If production time of custom/ out of stock product exceeds promised delivery time, the buyer is granted to cancel.

Complaints

Any complaints about items or sellers may be sent to our steaks (at) steaksrda. com. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Note that paddings prevent injuries but injuries may still occur. Please consider carefully of playing roller derby if you have any health issues. Steaks® is not responsible of any kind of injury of the buyer.

These terms and conditions are subject to change. I have read and by ordering agree to the terms and conditions.